This looks like a great discussion but it’s a bit on the early side for me--will it be recorded? My colleagues are getting into agentic AI so I would love to learn more about potential use cases!

Hi ​@AdamK12 these are usually recorded yes, if you register and cant make the live event follow up emails usually provide a recording!

Super--I’ll do that!

This sounds like a very interesting and valuable event — thank you for sharing it! I would love to participate and learn more about leading through the Agentic AI revolution. However, I noticed that it’s scheduled quite early in the morning for my time zone (6 AM).

I was wondering if there are plans to host a similar session at another time? I’d really appreciate the opportunity to attend.

Hi ​@Sophieroy Thats an early one for your timezone! 

We dont have any other dates at the moment, however we will post them to this thread if we see more. 

This is a popular topic so we will be scheduling some community events on this one soon!

Thanks so much for getting back to me!

Would it be possible to sign up for any notifications or updates so I can be informed when additional sessions are scheduled? In the meantime, I’ve gone ahead and registered for the upcoming one - hopefully I’ll be able to access the recording afterward! 

Absolutely! If you navigate to the community Topic that you are interested in, eg Customer Experience  and click on the SUBSCRIBE button near the top of the page you will get an email for all new items created. 

You can also check our events page at any time. 

The webinar may be over, however, you can watch it on demand here! 

​@JamesScutt This was an outstanding session that I’m looking forward to sharing with my colleagues. Some of the insights that stood out for me include:

• The “listen → understand → act” framework helps to operationalize insight around customer feedback.
• Frustration signals can motivate popping up a chat window and suggesting other actions.
• “Agents have agency”

However, what really impressed me about this discussion is the notion that enabling an organization to accept agentic AI as part of workflow requires both technical training and cultural change. We need to be very intentional about what we use GenAI for (and what we don’t use it for), and that’s a long and deep discussion.

 Thank you for your detailed response!