Hi,

I’m hoping someone can help me troubleshoot this issue.

My previous Qualtrics account was under an academic Core XM license affiliated with my former workplace. After changing workplaces, I continued using the same account to collaborate at my new workplace, which also holds a licensed account. At that point, I hadn’t yet been removed from my previous organization’s license, nor officially added as a user under the new one—but collaboration still worked, likely due to both institutions having academic licenses with cross-org collaboration permissions (just my assumption).

Recently, my former workplace removed me from their license. As a result, I was prompted to reset my password. After doing so and logging in, I lost access to all surveys that had been shared with me by colleagues at my new workplace.

They attempted to re-send the collaboration links, but I now receive the following error:
"You do not have permission to accept survey collaborations."

I checked my account settings and noticed that my accounts organization name has defaulted to a ‘Basecamp Training Account’, as I am no longer a licensed user with either of the organizations (workplace).

What’s odd is that other external collaborators (not on the new workplace license) have been able to collaborate on surveys without issues. I’m not sure why my account is now restricted from collaborating in the same way.

I’ve attached screenshots for reference. Any help would be greatly appreciated.

Thank you,